Service Level Agreement

Last updated on August 15, 2023

Welcome to SwiftBytez's Service Level Agreement (SLA), designed to outline the commitments and expectations we uphold in delivering reliable and quality services to our valued customers. This SLA outlines service availability, support levels, response times, incident handling, maintenance, exclusions, and compensation terms. It's important to note that while we strive to provide exceptional service, the SLA serves as a framework for guiding our efforts and should not be construed as a legally binding contract. No rights can be derived from this SLA, and SwiftBytez reserves the right to modify it as needed to improve our services.


Article 2: Support Levels and Response Times

Article 3: Incident Response and Resolution

Article 4: Scheduled Maintenance

Article 5: Exclusions

Article 6: Compensation